Shipping Policy

Thank you for shopping with Terraviqo. We are committed to providing a secure and reliable delivery experience. Please review this Shipping Policy before placing your order.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing may be affected by high order volumes, promotional events, public holidays, product availability, or other unexpected circumstances.

Once an order has entered the fulfillment process, changes or cancellations may no longer be possible.

Shipping Destinations

Terraviqo ships to the countries and regions available at checkout. Shipping availability may depend on the destination, product type, local regulations, and carrier restrictions.

If we are unable to ship your order to the address provided, we will contact you using the information submitted at checkout.

Shipping Fees

Applicable shipping fees will be displayed at checkout before payment is completed. Shipping costs may vary depending on the destination, product weight, package size, and selected shipping method.

Free-shipping promotions are subject to the conditions displayed on the relevant product or promotional page.

Order Tracking

Once tracking information becomes available, it will be sent to the email address associated with your order. Tracking updates are provided by the shipping carrier and may not appear immediately.

Orders containing multiple products may be shipped in separate packages and may have different tracking numbers.

Delivery Information

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, apartment or unit number, postal code, and contact information.

Terraviqo is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer. Please contact us as soon as possible if you notice an error. Address changes cannot be guaranteed after fulfillment has started.

Shipping Delays

Delivery may be affected by circumstances beyond our control, including severe weather, customs inspections, transportation disruptions, carrier delays, local holidays, peak shopping periods, or other unexpected events.

Terraviqo will make reasonable efforts to assist with shipment inquiries, but we cannot guarantee an exact delivery date.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Terraviqo does not control customs procedures or determine the amount of any applicable fees.

Lost or Missing Packages

If tracking information shows that your package has been delivered but you cannot locate it, please check the delivery area, ask household members or neighbors, and contact the shipping carrier.

If the package remains missing, contact Terraviqo through our Contact Us page and provide your order number. We will review the available shipping information and assist with the next appropriate steps.

Terraviqo is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.

Damaged Packages

If your order arrives damaged, retain the original packaging and contact us with your order number, a description of the issue, and clear photographs or videos of the product and packaging.

Damage claims will be reviewed in accordance with our Return and Refund Policy.

Returned or Refused Packages

Packages returned because of an incorrect address, unsuccessful delivery, refusal by the recipient, or incomplete customs procedures may be subject to additional shipping or handling charges.

Any applicable refund will be processed in accordance with our Return and Refund Policy.

Contact Us

For questions regarding your order or shipment, please contact Terraviqo through our Contact Us page and include your order number.

Terraviqo reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.